Customer Service

Should Your Business be Embracing Messaging Apps In 2017?

Should Your Business be Embracing Messaging Apps In 2017?

Facebook Messenger, WhatsApp, Snapchat, iMessage, even WeChat, no matter where you look these days, on mobiles, tablets and desktops, messenger applications are increasing in popularity, with more and more appearing everyday, it’s safe to say that messenger apps are here and here to stay.
As both one to one and group messaging continues to dominate the social media and app world it creates a number of opportunities for businesses and marketers. New chat apps and messenger sites are giv[..]

Categories: Social Networking

Essential tips for using your social media for customer service

Essential tips for using your social media for customer service

These days people turn to social media platforms as their first point of call for customer service queries, where once we might have emailed or called the business, the real time nature of Twitter and Facebook makes it much easier for customers to speak to a member of your team. Due to it’s conversational tone, the ability to use private messenger functions and it’s accessibility it makes sense that more and more businesses are using social media to handle customer questions and cu[..]

Categories: Customer Service, Social media and networking

How online reviews can benefit your business!

How online reviews can benefit your business!

If you’ve ever bought an item online, you’ve probably encountered online reviews, be it a star rating system for a product or a personal written review of a service, either way online reviews are a powerful tool which you should be utilising. User reviews are everything for online businesses, with consumers now looking to others and their experiences first before deciding to buy a product or service online.
Why do I need customer reviews?
There are a number of valuable reaso[..]

Categories: Customer Service, Reviews

Actionable ways you can improve your ecommerce customer experience

Actionable ways you can improve your ecommerce customer experience

Ecommerce is one of the biggest industries in the world right now, with a huge increase in the amount of people shopping online in recent years, it’s even more important than ever to get it right. Despite many ecommerce owners spending a huge amount of time focusing on the design and functionality of their website, the topic of improving customer experience is often still ignored, with many struggling to find the connection between customer experience and an increase in sales.
What is[..]

Categories: Customer Experience

Beat the summer sales slump: 5 ways to generate sales this summer

Beat the summer sales slump: 5 ways to generate sales this summer

The summer is officially here and whilst for many a time for a long waited holiday or a chance to spend time with family, it can be a difficult time for your business. It’s not uncommon to see that leads and sales slow slightly during the summer months, be it because people are spending money elsewhere, spending time on holiday or simply saving for the winter seasons, you shouldn’t be disheartened however, there are still ways you can generate sales this summer!
De-clutter your [..]

Categories: Lead generation

Inspiring and actionable ways you can humanise your brand

Inspiring and actionable ways you can humanise your brand

Sometimes you’ll come across a company where their content is so flat that you just don’t want to read it. In fact nobody wants to read content that seems like it’s been written by some kind of corporate robot. Don’t be that company that creates uninspiring, boring content, be the brand your customers can relate to, connect with and stick with for years to come.
Speak your customers language
There’s no simpler way to humanise your brand than to speak to your [..]

Categories: Customer Service, ecommerce

5 easy ways you can build and maintain customer relationships

5 easy ways you can build and maintain customer relationships

Your customers are the key to your success, without customers there’d be no sales and ultimately there’d be no business, so it’s essential that you build a strong relationship with your customers. Whilst often overlooked, when done properly building and maintaining a relationship with your customers can be one of the most rewarding parts of running a business.
Communicate with your customers
Just like with friendships, it’s important that you keep in touch with y[..]

Categories: Business Opportunities, Customer Service

Friendly and Personal Customer Service

We are very proud of our endeavours to provide a first class customer service for all our customers... and even more proud of our excellent reputation that we have earned for our prompt and excellent customer service. Indeed, we genuinely believe that we offer a level of care and speed of response that is second to none and this is why we enjoy such an outstanding relationship with our long-standing clients. So if you value great customer service and a prompt and speedy response to your queries,[..]

Categories: Latest Discovery Design News, Discovery Design Professional Business Services

Designer Emails As Part Of Customer Service

High impact and a good impression are essential in achieving a good marketing performance. Therefore whilst email is a growing marketing media, it is the quality of design and impact of those emails that directly influences your target audience's perception of you and your business. Therefore our wide selection of designer email templates in our successful Discovery Email Marketing System provides an excellent basis for your creation of your email campaigns that you can easily personalise. So yo[..]

Categories: The Discovery Email Marketing System, Latest Discovery Design News