Customer Experience

Should Your Business be Embracing Messaging Apps In 2017?

Should Your Business be Embracing Messaging Apps In 2017?

Facebook Messenger, WhatsApp, Snapchat, iMessage, even WeChat, no matter where you look these days, on mobiles, tablets and desktops, messenger applications are increasing in popularity, with more and more appearing everyday, it’s safe to say that messenger apps are here and here to stay.
As both one to one and group messaging continues to dominate the social media and app world it creates a number of opportunities for businesses and marketers. New chat apps and messenger sites are giv[..]

Categories: Social Networking

5 Tips For Creating a Positive Customer Experience

5 Tips For Creating a Positive Customer Experience

These days consumers have more choice and more options of where to shop than ever before, no longer is shopping done solely on the high street, consumers now have the option to shop on independent ecommerce websites, online marketplaces and even through social media. Whilst these new developments are great for consumers looking for convenient ways to buy, it also means that if businesses are looking to keep customers interested and grab attention then there’s plenty to consider.
In ord[..]

Categories: Ecommerce

Actionable ways you can improve your ecommerce customer experience

Actionable ways you can improve your ecommerce customer experience

Ecommerce is one of the biggest industries in the world right now, with a huge increase in the amount of people shopping online in recent years, it’s even more important than ever to get it right. Despite many ecommerce owners spending a huge amount of time focusing on the design and functionality of their website, the topic of improving customer experience is often still ignored, with many struggling to find the connection between customer experience and an increase in sales.
What is[..]

Categories: Customer Experience