Social media and networking

Essential tips for using your social media for customer service

Essential tips for using your social media for customer service

These days people turn to social media platforms as their first point of call for customer service queries, where once we might have emailed or called the business, the real time nature of Twitter and Facebook makes it much easier for customers to speak to a member of your team. Due to it’s conversational tone, the ability to use private messenger functions and it’s accessibility it makes sense that more and more businesses are using social media to handle customer questions and cu[..]

Categories: Customer Service, Social media and networking

Actionable ways you can craft Instagram posts to drive sales

Actionable ways you can craft Instagram posts to drive sales

Up until recently Instagram was a relatively self contained social platform and whilst it has seen a nice little re-design, a new algorithm and the introduction of ads, it still stays somewhat separate from social media giants such as Facebook and Twitter. This separation has caused some hesitation from marketers and businesses for using the platform to market their products or services, with many underestimating how powerful Instagram can be when it comes to generating leads and driving sales[..]

Categories: Social media and networking